A Personal Assistant or Secretary should be a capable ?right hand? to any manager. Keeping a manager efficiently and effectively organised, on track, and on time is often quite a challenge. This course is ideal for those needing to improve their administrative assistant skills, delegating, teamwork and filing skills. During this course, participants will learn how to deal with difficult people, stress management, time management and much more that will allow them to stay in control, be assertive and confident no matter how hectic the day gets.
Learn the Advanced Skills and Techniques in becoming a Dynamic Secretary / PA
WHO SHOULD ATTEND ?
Secretaries, PA's, Office Managers, Administrative Support Staff, Receptionists and Office Assistants.
- TIME AND STRESS MANAGEMENT
- CUSTOMER CARE AND SERVICE EXCELLENCE
- ASSERTIVENESS AND CONFIDENCE
- TEAM WORK
- MINUTE TAKING
- DEALING WITH DIFFICULT PEOPLE
- FILING AND SYSTEMS
- TELEPHONE AND FRONT LINE SKILLS
- AND MUCH MORE