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Testimonials

The Professional PA/ Secretarial Course was very helpful in my job description. I have learned about myself and how to handle co-workers." Dr De Beer, De Jager

The Professional PA/ Secretarial Course helped me find solutions to problems I thought only I was experiencing. The course was great." Healy Pretorius Chartered Accountants

The Professional PA/ Secretarial Course was very good. I learnt a lot." Kwaedza Electrical




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Professional PA and Secretary Professional PA and Secretary
A Personal Assistant or Secretary should be a capable ?right hand? to any manager. Keeping a manager efficiently and effectively organised, on track, and on time is often quite a challenge. This course is ideal for those needing to improve their administrative assistant skills, delegating, teamwork and filing skills. During this course, participants will learn how to deal with difficult people, stress management, time management and much more that will allow them to stay in control, be assertive and confident no matter how hectic the day gets.

Learn the Advanced Skills and Techniques in becoming a Dynamic Secretary / PA

WHO SHOULD ATTEND ?
Secretaries, PA's, Office Managers, Administrative Support Staff, Receptionists and Office Assistants.


COURSE CONTENT
- MOTIVATION
- TIME AND STRESS MANAGEMENT
- CUSTOMER CARE AND SERVICE EXCELLENCE
- DELEGATING
- ASSERTIVENESS AND CONFIDENCE
- TEAM WORK
- MINUTE TAKING
- DEALING WITH DIFFICULT PEOPLE
- FILING AND SYSTEMS
- TELEPHONE AND FRONT LINE SKILLS
- AND MUCH MORE

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