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Testimonials

The Professional PA/ Secretarial Course was very helpful in my job description. I have learned about myself and how to handle co-workers. Dr De Beer, De Jager

The Office Management Course was excellent. It is very practical and everything you learn you can implement into the workplace. UNISA

The Human Resource Management Course gives you a better understanding of certain issues within HR which can be implemented within your company. Labournet
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Call Centre Call Centre
The most advanced call centre technology in the world won?t help your customers if your call centre agents don?t have the skills to handle sales and customer service calls. Excellent telephone skills; prompt handling of customers needs; active listening and the ability to deal with unhappy customers are some of the values call centre managers look for. This course aims to address skills and competence with a view to service excellence, creating a unique platform for call centre agents to live up to their full potential.
This is only offered as an Inhouse Course for 4 or more delegates.
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